Shipping & Returns
Enjoy complimentary shipping and returns on all orders.
Shipping Times & Rates
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Cook Diamonds does not ship orders to post office boxes. Cook Diamonds is able to accept post office box addresses for your billing needs.
For each address within the United States, the following charges apply:
Next Day Air (with optional Saturday delivery): $0 with signature confirmation. Please allow 1-2 business days. Items ordered together may not always ship together.
Orders placed before 3:00PM CT Monday through Thursday will be delivered on the following day. Orders placed on Friday before 3:00PM CT will be delivered Monday. If you require Saturday delivery, please contact us to confirm. Sunday and holiday delivery is not available.
More Information on Complimentary Shipping:
Sales tax does not count toward the total amount.
Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery.
Return Policy
Online purchases will have a 15-day return policy for purchases made April 1st forward, until further notice. Cook Diamonds offers complimentary shipping for any item that you’d like to return. Please contact us at sales@cookdiamonds.com if you’d like to make a return.
Articles are accepted for credit or exchange if returned in saleable condition and accompanied by a sales receipt. Some exclusions may apply.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.